Frequently Asked Questions
I'm having a party. Can I come in and talk to you about it?
Absolutelty! Please give us a call to set-up an appointment to come in and visit us.
Appointments are usually scheduled Monday through Friday only. We do not schedule appointments on weekends as most events take place during this time and our availability is limited.
Will you come out to take a look at the venue site?
If you have not already booked our services, we require a non-refundable $100 deposit for on-site consultations, payable by Visa, Master Card, American Express or Discover. The $100 deposit will be deducted from the final cost of your order. If you have already booked our services, the on-site consultation is then complimentary.
How do I place an order?
To start the ordering process, please call us direct or fill out the form under Contact Us and we will call you to discuss your event decoration and/or planning needs with you.
Can I come in to pick-up my order?
Sorry, no. We do not have a retail location. We have a design studio and showroom that mainly focuses on creating fabulous decor. Most orders and designs are too large to fit into standard vehicles to have clients transport themselves. Also, some designs require set-up on-site. If anything should happen during transportation, we as professionals will be able to fix the decoration. Therefore, we prefer to deliver and set-up all decoration.
Do you deliver?
Have helium, will travel! Yes, we do deliver. And once you have us deliver your balloons, you'll never want to pick them up again. Yes, we're that good...
We deliver to the following cities:
Agoura Hills, Bell Canyon, Bel Air, Beverly Hills, Brentwood, Burbank, Calabasas, Canoga Park, Chatsworth, Encino, Glendale, Granada Hills, Hidden Hills, Hollywood, Malibu, Mission Hills, Newbury Park, North Hills, North Hollywood, Northridge, Oak Park, Pacific Palisades, Porter Ranch, Reseda, Santa Monica, Sherman Oaks, Simi Valley, Studio City, Tarzana, Thousand Oaks, Toluca Lake, Topanga, Universal City, Valley Village, Van Nuys, West Hills, West Hollywood, Westlake Village, Westwood & Woodland Hills.
We deliver to the following Zip Codes:
90028, 90038, 90046, 90048, 90068, 90069, 90209, 90210, 90211, 90212, 90213, 90263, 90265, 90272, 90290, 90401, 90402, 90403, 90404, 90405, 91201, 91301, 91302, 91303, 91304, 91406, 91307, 91311, 91316, 91320, 91324, 91325, 91326, 91335, 91343, 91344, 91345, 91355, 91356, 91360, 91361, 91362, 91364, 91367, 91372, 91367, 91377, 91401, 91402, 91403, 91405, 91406, 91411, 91423, 91436, 91502, 91503, 91504, 91506, 91507, 91508, 91509, 90510, 91521, 91522, 91523, 91526, 91601, 91602, 91604, 91605, 91606, 91607, 91608, 93063, 93065
If you are located further out, delivery may be arranged, but must be determined on a case-by-case basis.
We are available for delivery Monday - Saturday 8AM to 6PM and Sunday 8AM to 2PM
Earlier or later deliveries can be scheduled at an additional charge.
The standard delivery service charge is calculated by the distance traveled. Please call us direct to inquire about delivery service rates in your area.
All delivery orders are given a 2 to 4 hour time frame. In cases where delivery before or after regular hours is desired or a specific time frame is required, delivery service is available at an additional fee. Please call us direct to inquire about additional pricing.
Do you have a price list?
Most of our designs and services are custom tailored to each client's specific needs. In order for you to achieve your desired results, we recommend that you contact us to discuss your event decoration needs. We will be happy to assist you with the design process and provide you with a quote.
Do you have a minimum purchase requirement?
Due to the high level of quality service we offer, personal attention we give each client and the one of a kind nature of each order, we require a minimum purchase for all delivery orders based on day, time and location. Please call us direct to inquire about the minimum purchase requirement and delivery service fees.
What is your balloon bouquet delivery procedure?
DELIVERIES TO BUSINESS AND SECURE FACILITIES
In many high-rise office buildings and other facilities with restricted access, we are usually required to leave the balloons with a receptionist. We will attempt to leave a message with the recipient advising that a delivery has been made and is ready for pick-up. Once the balloons have been delivered to the receptionist, we consider the delivery accomplished.
RESIDENTIAL DELIVERIES
We will make phone contact with the recipient or someone at the residence prior to delivery in order coordinate a delivery time, ensuring that someone will be home to accept the order. This call may be made as early as 24 hours prior to the scheduled delivery time. If no one answers, we will leave a call back number. We will not proceed until contact is made, which can result in the delivery being made later than scheduled. We will make every effort to be discrete in our effort to coordinate a delivery time; however, customers are forewarned that this process does pose a risk of exposing an intended surprise.
HOSPITAL DELIVERIES
Most hospitals have banned latex balloons due to latex allergy liability issues. Most hospitals do allow Mylar balloons. However, in some cases, a patient may not be able to receive balloons at all. Please contact the hospital prior to ordering a bouquet and ask if the hospital will allow latex balloons or Mylar balloons to be delivered.
SCHOOL DELIVERIES
Many schools have restrictions on balloon deliveries. Please contact the respective institution for approval, prior to ordering. If balloons are allowed, we will only deliver the balloons to the main office. Once the balloons have been delivered to the main office, we consider the delivery accomplished.
HOTEL DELIVERIES
For security reasons, we are unable to deliver balloons directly to the room of a guest. All hotel deliveries for guests are left with the concierge, the front desk, or the loading dock, depending on the hotel's policy. Once the balloons have been delivered to one of these locations, we consider the delivery accomplished. Customers sending balloons to hotel guests are encouraged to contact the hotel to confirm that the balloons have been transferred to the guest by the hotel.
What is the difference between delivery and installation?
Delivery is a door to door service only. We will transport, unload and leave the decoration in a specified room or safe holding area. If centerpieces are being delivered, we will set them on the tables if tables are available at the time of delivery. We do not tie, arrange or hang any balloons or other decoration. This is left for the client to do so as they see fit.
Some décor is too large to be delivered such as balloon arches and sculptures and must be installed on-site. An installation charge is included in the cost of decoration that is installed on-site. If you request that we tie, arrange or hang decoration for you other than what you have already purchased, we will gladly do so for an additional fee charged to your delivery order. Please call us direct to inquire about our installation charges.
Please note that each delivery and set-up order is allocated a specific amount of time. Therefore, in order to assure prompt service to each and every client, please make sure that you request set-up service to be added when placing your delivery order with us. Set-up service requested at the last minute or while delivery is in progress may not be available as our delivery schedule may not permit it.
Can I place an order for the same day?
Same day delivery during the week is usually available depending upon our availability and as long as the order is placed before noon. If available, we will take a same day order after noon for an additional rush fee. However, we prefer that you place your order at least 48 hours in advance.
Weekends are reserved for our event planning and decoration services only. Because of our demanding event planning and decorating schedule, we do not take same day orders on weekends.
All special delivery balloon bouquets (balloon bouquets sent as gifts) are made Monday through Friday only. Due to the difficulty associated in scheduling a time frame around the recipient’s availability in receiving one of our signature balloon bouquets while we are committed to planning and decorating events.
How far in advance should I place my order?
We offer various levels of service from simply delivering a fabulous balloon bouquet to planning and decorating an entire event. It all depends upon the type, size and how involved you would like us to be with your event.
Larger size events are usually booked 1 to 2 years out.
Average to large size events are usually booked 6 months to 1 year out.
Average size events are usually booked 3 to 6 months out.
Smaller size events are usually booked 2 weeks to 3 months out.
Special Delivery Bouquets should be placed at least 48 hours in advance.
We recommend contacting us to check our availability as soon as you decide to use our services.
We have been known to take last minute orders, however, you are at risk of us being unavailable to decorate your party and you may be limited to the supplies we have on hand should you decide to place your order last minute even if it is a very small party.
Do you hold dates?
Event dates are held for you through the date of your in person appointment, and five (5) business days afterwards. If we do not hear from you within five (5) business days of your appointment, your held date is released and may become unavailable.
What are your payment terms?
In order to reserve Beyond the Balloon to be available to decorate your event, we require a 50% deposit in order to secure availability. Remaining balances are due two weeks prior to your event.
Your order is not confirmed until we have received your signed sales invoice/contract and 50% deposit.
Payment can be made by cash, check or credit card. We accept Visa, MasterCard or American Express.
Orders that are under $250.00 and/or placed with less than two weeks notice require payment in full by cash or credit card at the time of booking.
Please call us direct to inquire about event planning payment terms.
What is your cancellation policy?
When placing an order with Beyond the Balloon, the client is reserving a block of time to design, decorate, and install or deliver decoration at a specified time and date. Booking us to be available for an extended amount of time limits the number of other events we can serve.
Unless all or portions of the order have been completed or any special order item(s) have been purchased, the following cancellation policy will apply:
A full refund will apply to all orders cancelled within 24 hours of placement.
Cancellations made 14+ days prior to the event are eligible for credit good for 12 calendar months from the original date of the event, subject to Beyond the Balloon's availability.
Cancellations made 2 to 14 days prior to the event: 50% cancellation fee.
Cancellations made 48 hours prior to the event: 100% cancellation fee.
What if my date changes?
If the date of your event changes due to any reason after you have placed your order with us, you must notify us immediately in order to secure the new date. A 5% date change fee will apply. If we are not available on your new date, the above cancellation policy and fees will apply.
Do you make substitutions?
We reserve the right to substitute or to make changes of equal or greater value to all orders depending upon product availability.
I purchased balloon somewhere else. Can you inflate them?
Sorry, we do not sell helium. We sell amazing helium filled balloon decoration.
Do you rent helium tanks?
Sorry, we do not rent or fill helium tanks.
Do you make donations?
Because of the nature of our business, we receive donation requests on a frequent basis. We will donate our product and service to limited, qualified and non-profit organizations.
If you would like to inquire about a donation, please contact us in writing only.
In order to be considered for a donation, we require the following:
1. An official request on the organization's letter-head.
2. The name and purpose of the event, the organizing person's full contact information and date and time of the event.
3. Include any flyers, ads or any other media describing the event.
4. A copy of 501C3
Please mail this information to:
Beyond the Balloon
Please allow at least 2 weeks to hear from us.
How long do balloons float?
It all depends upon the size, shape and type of balloon.
Balloons are, by nature, temporary items. Although we use only the finest quality balloons, some balloons will occasionally deflate sooner than expected.
Balloons look best and will last longer when used indoors. Balloons used outdoors will oxidize in the sun and will only last the day of the event.
Float times can be reduced by many factors such as higher elevations, hot days, wind, rain, rough handling, balloons exposed to direct sunlight and other uncontrollable factors.
Avoid exposing balloons to heat and direct sunlight as this could cause the balloon to burst. Balloons can burst indoors as well if they are exposed to direct sunlight.
Very cool environments may cause helium molecules to shrink, reducing the size and float time of balloons.
Indoors or outdoors, the constant flow of air around a balloon will increase the speed at which helium molecules escape through the wall of the balloon, resulting in reduced float time.
FLOAT TIMES FOR LATEX BALLOONS
11-inch latex balloons will float indoors for 12-20 hours.
16-inch latex balloons will float indoors for 30-40 hours.
Float time may be reduced significantly in unusually warm, unusually cool, or very humid environments, and at elevations significantly above sea level.
FLOAT TIMES FOR LATEX BALLOONS WITH HI-FLOAT™ TREATMENT
Latex balloons, used indoors and out of direct sunlight, will usually float for at least 3 days if treated with Hi-Float®, a non-toxic sealant which coats the inner wall of the balloon. Float time may be reduced significantly in unusually warm, unusually cool, or very humid environments, and at elevations significantly above sea level.
FLOAT TIMES FOR MYLAR BALLOONS
Mylar (foil) balloons will usually remain full for 3-5 days. The bigger the size of the Mylar balloon, the longer it will float. Mylar balloons will appear deflated in cold air and will fill out again when warmed up.
How do balloons affect the environment?
Latex balloons are 100% biodegradable. Latex balloons pose no threat to humans, wildlife or the environment when handled responsibly. That said, balloons should not be released outdoors. Although latex balloons are biodegradable, the string is not. Balloons used for releases must not have any string attached to the latex balloon. It is best to have a professional conduct the release.
Do not release Mylar (foil) balloons outdoors. Mylar balloons conduct electricity. Mylar balloons may drift into power lines that can cause short circuits and eventually lead to a power outage.
Are there any precautions I should know about balloons?
Balloons are a chocking hazard. Young children and pets can choke or suffocate on broken or un-inflated balloons. Discard broken balloons immediately! Adult supervision is required.
Do you have a Color Chart?
PLEASE NOTE: Colors render differently in every monitor. Digital colors may vary from the actual balloon color.
